Get in Touch

We're here to serve you! If you don’t have a MyNYSTRS account, create one now. This will allow you to file forms electronically, run benefit projections, correspond with us securely and utilize the many self-service tools available.

Have questions related to the pandemic? Our COVID-19 Update & FAQs will help.

  • To request a form or publication, call our Hotline at 800-782-0289. If you are calling from outside of the U.S., call us at 518-739-1003.

    Active Member Inquiries

    Call 800-348-7298 and use the following extensions. From a general security perspective, we do not advise using your Social Security number to identify yourself over the phone. Therefore, if you call NYSTRS to discuss your personal information, please be prepared to provide your NYSTRS EmplID to confirm your identification. To find your EmplID, you can refer to your annual Benefit Profile or Retired Member Profile, or other personal correspondence sent by NYSTRS.

    • General information: ext. 6250
    • To request an estimate of your retirement benefit: ext. 6020
    • To schedule an appointment in Albany or at a video conference site: ext. 6100
    • For questions about prior service: ext. 6030
    • To request a loan application, or check the status of an application or a balance: ext. 6250. For other questions about a loan: ext. 6080
    • To withdraw your membership: ext. 6090
    • To report an active member's death: ext. 6110
    • To request a theft of ID flag on your account if you believe you have been subject to personal identity theft: ext. 6190

    Retiree Inquiries

    Call 800-348-7298 and use the following extensions. From a general security perspective, we do not advise using your Social Security number to identify yourself over the phone. Therefore, if you call NYSTRS to discuss your personal information, please be prepared to provide your NYSTRS EmplID to confirm your identification. To find your EmplID, you can refer to your annual Benefit Profile or Retired Member Profile, or other personal correspondence sent by NYSTRS.

    • General information: ext. 6150
    • For questions about direct deposit of your retirement benefit: ext. 6230
    • For questions regarding earnings after retirement: ext. 6150
    • To report a lost check: ext. 6160
    • For tax and withholding information: ext. 6120
    • To report a death:
    • To request a theft of ID flag on your account if you believe you have been subject to personal identity theft: ext. 6190

    Press Inquiries

    Press inquiries should be directed to our Communications & Outreach department at 800-348-7298, ext. 2911 or Ext. 2910, or emailed to [email protected]. Please also visit our Press Room.

    Corporate Governance Inquiries

    Corporate Governance inquiries (e.g., engagement meetings and proxy voting solicitations) should be sent to [email protected]. Visit our Investments/Corporate Governance & Proxy Voting page to learn about the System’s commitment to responsible corporate governance.

  • Email

    Email general questions or comments to us at [email protected]. Emails are typically answered within three business days.

    To ensure the confidentiality of your membership information and to protect your privacy, we do not send personal information via email. Likewise, we suggest you refrain from providing personal information (e.g., your Social Security number or EmplID) when emailing NYSTRS.

    Secure Messaging in MyNYSTRS

    With secure messaging, members can safely include personal information when writing to NYSTRS. Accordingly, we can respond with information specific to your membership. Message us from the Tools/Secure Messaging page in MyNYSTRS. We will respond within three business days.

    Mail

    Our mailing address is 10 Corporate Woods Drive, Albany, NY 12211-2395. Documents mailed to NYSTRS will be considered filed on the day they are mailed if they are mailed by registered or certified mail via the U.S. Postal Service, or by an equivalent delivery service that provides mail tracking and is approved for use by the System. Please see the list of delivery services currently approved by the System.

  • Business Hours

    Our regular office hours are 8:30 a.m. to 4:15 p.m. Monday through Friday. During the summer, our office hours are 8 a.m. to 4:15 p.m. Monday through Thursday, and 8 a.m. to 12:30 p.m. Friday. 

    NYSTRS is located at 10 Corporate Woods Drive in Albany. To visit us, use Google Maps or follow the directions below.

    From the North

    • Take Interstate 87 (Adirondack Northway) south to Exit 1E.
    • Take Interstate 90 east to Exit 5A (Corporate Woods).
    • Follow ramp straight onto Corporate Woods Blvd.
    • Turn left at second light onto Corporate Woods Drive.
    • NYSTRS is the second building on the right.

    From the South

    • Take the Thruway (Interstate 87) north to Exit 23 (Albany).
    • Take Interstate 787 north.
    • Take Interstate 90 west to Exit 5A (Corporate Woods).
    • Follow ramp straight onto Corporate Woods Blvd.
    • Turn left at second light onto Corporate Woods Drive.
    • NYSTRS is the second building on the right.

    From the East

    • Take Interstate 90 west to Exit 5A (Corporate Woods).
    • Follow ramp straight onto Corporate Woods Blvd.
    • Turn left at second light onto Corporate Woods Drive.
    • NYSTRS is the second building on the right.

    From the West

    • Take the Thruway (Interstate 90) east to Exit 24 (Albany/Northway).
    • Continue on Interstate 90 east to Exit 5A (Corporate Woods).
    • Follow ramp straight onto Corporate Woods Blvd.
    • Turn left at second light onto Corporate Woods Drive.
    • NYSTRS is the second building on the right.

  • Our regular office hours are 8:30 a.m. to 4:15 p.m. Monday through Friday. During the summer, our office hours are 8 a.m. to 4:15 p.m. Monday through Thursday, and 8 a.m. to 12:30 p.m. Friday.

    We will be closed on these upcoming holidays:

    • Christmas: Wednesday, Dec. 25, 2024 (observed)
    • New Year's Day: Wednesday, Jan. 1, 2025 (observed)
    • Martin Luther King Jr. Day: Monday, Jan. 20, 2025
    • Presidents' Day: Monday, Feb. 17, 2025
    • Memorial Day: Monday, May 26, 2025
    • Juneteenth: Thursday, June 19, 2025
    • Independence Day: Friday, July 4, 2025
    • Labor Day: Monday, Sept. 1, 2025
    • Columbus Day: Monday, Oct. 13, 2025
    • Election Day: Tuesday, Nov. 4, 2025
    • Veterans Day: Tuesday, Nov. 11, 2025
    • Thanksgiving: Thursday, Nov. 27 & Friday, Nov. 28, 2025

  • Stay in touch with NYSTRS by using our app. Features include: Get it on Google Play   Download on the App Store

Know Your EmplID?

It is found on most correspondence from the System. Have this number available when calling us.