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Our building is closed to the public until further notice but our phone lines remain open. Please see our Headline below for more important information.
Review this item often for the latest updates. Our FAQs address topics such as service credit, loan payments and processing priorities. Our phone lines remain open at (800) 348-7298. PREP seminars are canceled and all consultations will be done by phone.
On a nationwide level, imposters are filing claims for unemployment benefits using personally identifiable information (PII) stolen from unsuspecting individuals. Members who believe their PII has been compromised should contact the System and consider adding a theft of ID flag to their account.
While daily life may be anything but routine during this coronavirus crisis, your plans for retirement can still proceed smoothly and NYSTRS is here to help.
As the uncertainties over the coronavirus pandemic continue, NYSTRS has decided to hold its 2020 Annual Delegates Meeting virtually.
NYSTRS’ Customer Service Initiatives: • We are prioritizing time-sensitive transactions such as pension payments, direct deposit changes, disability retirements, death benefits and loans. • Our phone lines remain open to help you at (800) 348-7298. • We urge you to stay connected via MyNYSTRS to submit forms, review your information and message us securely. • We posted FAQs that answer the questions many members have been asking us. • Benefits consultations are being held by phone. • We recorded and posted our PREP seminar modules so you can view them at your convenience.