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Our building is closed to the public until further notice but our phone lines remain open. Please see our Headline below for more important information.
Review this item often for the latest updates. Our FAQs have been expanded and address topics such as service credit, loan payments and processing priorities. Our (800) 348-7298 phone lines remain open and we are still receiving mail. PREP seminars are canceled and all consultations will be done by phone.
NYSTRS continues to fulfill our mission of providing members with a secure pension, and we continue to make pension payments on time and in full. The fund from which these payments come remains strong.
In an annual ranking of the top pension funds in the country, NYSTRS remains in the upper echelon.
A recent national study found that without income from defined benefit pensions, the number of older households in poverty would increase by almost 20% nationwide.
NYSTRS’ Customer Service Initiatives: • We are prioritizing time-sensitive transactions such as pension payments, direct deposit changes, disability retirements, death benefits and loans. • Our phone lines remain open to help you at (800) 348-7298 and we are still receiving mail. • We urge you to stay connected via MyNYSTRS to submit forms, review your information and message us securely. • We posted FAQs that answer the questions many members have been asking us. • We are providing our benefits consultations by phone. • We recorded and posted our PREP seminar modules on NYSTRS benefits, so you can view them at your convenience.