Procurement Information

Procurement Information
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The Purchasing Unit of NYSTRS' Finance Department awards competitively bid contracts to acquire commodities, services and technology in the best interest of NYSTRS for official business use by NYSTRS staff. Exceptions to the competitive bidding process include, but are not limited to, certain contracts specifically authorized and approved by the Retirement Board, such as investment management contracts. Purchasing's primary function is to ensure that NYSTRS receives the best possible products and services at the lowest possible cost or best value.

NYSTRS encourages all segments of the business community to participate in its purchasing program.

Rules governing purchasing and contract procedures were established under the concept of open competitive bidding in accordance with applicable laws, rules and regulations. Under this system, purchase awards are made to the responsive and responsible vendor with the lowest price or offering best value who meets NYSTRS' specifications and conditions, and also has the capacity to deliver the service or product. These specifications and conditions are outlined in bid packages that are available to all interested vendors.

The Purchasing Unit coordinates vendor contracts and supervises the procurement process to ensure compliance with purchasing policies and procedures.

NYSTRS will not be responsible for purchases made without prior authorization from the Purchasing Unit. Goods should not be shipped or services should not be performed without obtaining a duly issued and valid form of purchase authorization from an authorized representative of NYSTRS, including a purchase order, statement of work, professional services agreement, engagement letter, or authorized use of a procurement or travel card.

Policies of Note to Vendors

Vendors are encouraged to read the following important policies:

RFP 20-51: Contact Center Solution

NYSTRS is seeking bids for a software solution to replace the current call center software. The desired solution shall have the following traits:

  • Reliability. It must work and function effectively 99.99% of the time.
  • Ease of use for our members when calling us. The design must flow smoothly and be intuitive to our members.
  • Ease of use for System staff when using this solution. It must work smoothly and be intuitive for agents using the system, also for management to make adjustments to the system/messages, both from the office and when working remotely.
  • It must offer a solution that will allow staff to work from an office and remotely.

Interested parties should download the RFP for more information.

11/30/20: RFP Amendment 1 (QA)

For convenience, the following exhibits are provided in Microsoft Word/Excel:

Exhibit 1: Response Template
Exhibit 1 Addendum 
Exhibit 2: Vendor Responsibility Questionnaire
Exhibit 3: Technology Questionnaire
Exhibit 5: Cost Proposal

RFP 21-11: Commercial Mortgage Servicing and Accounting Solution

NYSTRS is seeking proposals for a fully developed and established software application and reporting solution for the management and loan servicing of mortgage loans (the "Solution"). Currently, NYSTRS uses SSGX PAM for Mortgages to service and account for its direct mortgage portfolio. NYSTRS has approximately 30 commercial mortgages with an aggregate principle value of $4 billion USD.

The awarded bidder shall provide loan servicing software, technical training, staff training, system specifications, installation and configuration, and ongoing support and maintenance. NYSTRS intends to evaluate all potential solutions: on-premise or hosted; outsourcing or maintaining in-house mortgage servicing functions; or a combination thereof.

Interested parties should download the RFP for more information.

11/23/20: RFP Amendment 1 (QA)

For convenience, the following exhibits are provided in Microsoft Word:

Exhibit 1: Response Template
Exhibit 2: Vendor Responsibility Questionnaire
Exhibit 3: Technology Questionnaire
Exhibit 5: Cost Proposal

Supplier Form
Bidder Form
Potential Bid Opportunities

Information about New York State subcontractors and suppliers is available from:

              NYS Department of Economic Development
              Division for Small Business
              633 Third Avenue, 33rd Floor
              New York, NY 10017

              (518) 292-5100
              opa@esd.ny.gov

A directory of certified minority and women-owned business enterprises is available from:

              NYS Department of Economic Development
              Division of Minority and Women's Business Development
              633 Third Avenue, 33rd Floor
              New York, NY 10017

              (212) 803-2414
              mwbecertification@esd.ny.gov

A list of certified NYS Service Disabled Veteran-Owned Businesses is available from:

              NYS Office of General Services
              Division of Service-Disabled Veterans’ Business Development
              41st Floor, Corning Tower
              Empire State Plaza
              Albany, NY 12242

              (844) 579-7570
              VeteransDevelopment@ogs.ny.gov

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