Beware of Caller ID Spoofing


Scammers are getting more sophisticated when trying to trick victims. One of the latest tricks is caller ID spoofing.

Spoofing occurs when someone falsifies the information transmitted to your caller ID display. It is often done in an effort to get you to provide personal information so the scammer can steal your identity. Sometimes it is used in an effort to extort money.

Be advised that NYSTRS will never call you and request a payment over the phone. There are rare instances where we may call to discuss money you owe to NYSTRS, but these conversations will always be followed by a written communication confirming the details. In other words, any requests for payment will always be provided to you in writing.

The Federal Communications Commission (FCC) advises caution when responding to any request for Personally Identifiable Information (PII). The FCC recommends:

  • Never give out personal information such as Social Security numbers, mother's maiden names, usernames, passwords or other identifying information.
  • If you get an inquiry from someone who says they represent a company or a government agency seeking personal information, hang up and call the phone number on your account statement, in the phone book or on the company's or government agency's website to verify the authenticity of the request.
  • Use caution if you are being pressured for information immediately.

For more information on spoofing visit and review the agency’s Caller ID and Spoofing Guide.

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