Help

Viewing Our Web Site | Opening PDF Files
Registering for a MyNYSTRS Account | Accessing Your MyNYSTRS Account
If You Still Have Questions

Viewing Our Web Site

For optimal viewing of our Web site, please use one of our supported browsers: Internet Explorer 6.0 and higher; FireFox/Mozilla 2.0 and higher; and, Safari (all available versions). NYSTRS does not support the Netscape browser.

Adjust Text Size

You can modify the text size of our Web site using the plus and minus magnifiers located at the top of our Web site (under the main heading). Please note that the text in PDF files and images will not change using this approach.

Alternately, you can modify the text size in Internet Explorer by clicking on "View" and select "Text Size." 

Opening New Windows

Links to PDF documents, some publications and other Web sites will open in a new browser window, as indicated with the pop-up message "Opens in a new window."  If a new browser window opens, you can return to the previous page by clicking the "X" in the upper right-hand corner to close the window.  In all other cases, use the back arrow to return to the previous page.

Opening PDF Files

All of our forms and some publications available on our Web site are "Portable Document Format" files, more commonly known as PDF files.  This format allows you to display and print a file exactly as the original document appears.  If you are unable to view or print PDF files, you may need to download a free copy of the Adobe Reader.  Once you have installed the reader, it will automatically work whenever you click on a PDF on the Internet.

Registering for a MyNYSTRS Account

To access your personal NYSTRS benefit information online, you must register for a MyNYSTRS account. After creating your username, NYSTRS will e-mail or mail you (depending on the delivery method you choose) a randomly assigned password.  You will have to login to your account within 30 days to activate your registration.

When members have a problem registering for an account, it is often for one of the following reasons.

Multiple Registrations: If you have already successfully registered for a MyNYSTRS account, you cannot register again.  You can, however, change your password at any time after logging in.

Incorrect Information Provided: Your registration cannot be completed unless the NYSTRS EmplID, Social Security number, and date of birth that you enter match the information in our records.

Inactive Membership: MyNYSTRS is only available to active NYSTRS members and retirees.  If your membership is no longer active (e.g., you have withdrawn from membership or have transferred to another New York State public retirement system), your registration cannot be completed.

Accessing Your MyNYSTRS Account

If you have received a password from NYSTRS but cannot access your MyNYSTRS account, it may be for one of the following reasons:

Initial Login After 30 Days:  To activate your registration, you must login to your account within 30 days of receiving your password.  If your initial login occurs later, your username/password combination will not be accepted and you will need to re-register.

Wrong Password: Your password is case sensitive.  When logging into MyNYSTRS, you must enter your password using either upper or lower case letters, exactly as it was sent to you (or exactly how you entered it, if you selected a new password).

Forgotten Username: If you forget your username, visit the MyNYSTRS login page and click on "Forgot Username."  You will be prompted to enter identifying information allowing NYSTRS to fill in your username on the login screen.

Forgotten Password: If you forget your password, visit the MyNYSTRS login page and click on "Forgot Password." You will be prompted to enter identifying information allowing NYSTRS to send you a new temporary password.  When you login with your temporary password for the first time, you will be required to select a new password.

Cached Copy of Old Version: Periodically MyNYSTRS is temporarily unavailable due to regular maintenance.  At those times, we post a message indicating the date that access will resume.  If you try to enter MyNYSTRS and the message shows an expected resumption date that has already passed, your browser may be accessing an old cached copy of the page instead of the current version.  You can link directly to the current login page by clicking here.

If You Still Have Questions

If you have technical problems using our Web site and cannot find the answer above, please e-mail us at webmaster@nystrs.state.ny.us.   

If you have general questions about NYSTRS benefits or services, please see our Contact Us page.